User Tools

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
use_cases_for_digital_town_squares [2025/10/26 18:38] – [Business as Usual] sarahuse_cases_for_digital_town_squares [2025/10/26 20:56] (current) – [Use cases: In an emergency] sarah
Line 1: Line 1:
 +====== Use Cases ======
 +
 +
 The following use cases ("user stories") have been drafted (by Sarah, Oct 2025) to help us compare alternative platforms and understand how well they might need Merri-bek's needs for digital spaces.  The following use cases ("user stories") have been drafted (by Sarah, Oct 2025) to help us compare alternative platforms and understand how well they might need Merri-bek's needs for digital spaces. 
  
Line 10: Line 13:
  
 **Community emergency announcements.**  **Community emergency announcements.** 
-As a SES representative, I want to post announcements highly visible to all users (e.g. a “pinned” / sticky post) so that everyone sees important safety information - e.g. “don’t drink the water”+ 
 +// As a SES representative, I want to post announcements highly visible to all users (e.g. a “pinned” / sticky post) so that everyone sees important safety information - e.g. “don’t drink the water//”
  
   * How this can be achieved:    * How this can be achieved: 
Line 17: Line 21:
  
 **Coordinating volunteers**  **Coordinating volunteers** 
-As a coordinator of a community organisation, I want to be able to post jobs that I need volunteers to do, see their responses re. availability and assign jobs, so that I can coordinate volunteers for existing services (e.g. our food bank) and emergency response (e.g. distributing food and material aid)+ 
 +//As a coordinator of a community organisation, I want to be able to post jobs that I need volunteers to do, see their responses re. availability and assign jobs, so that I can coordinate volunteers for existing services (e.g. our food bank) and emergency response (e.g. distributing food and material aid)//
  
   * How this can be achieved:    * How this can be achieved: 
Line 24: Line 29:
  
 **Requesting and offering assistance**  **Requesting and offering assistance** 
-As a citizen, I want to be able to request or offer loans and donations of essential items, and help with e.g. repairs or transport in my local neighbourhood, (e.g. my street or <0.3km radius), so that I can be useful and get help that I need.+ 
 +//As a citizen, I want to be able to request or offer loans and donations of essential items, and help with e.g. repairs or transport in my local neighbourhood, (e.g. my street or <0.3km radius), so that I can be useful and get help that I need.//
  
   * How this can be achieved:   * How this can be achieved:
Line 35: Line 41:
  
 **Advertising community group activities**  **Advertising community group activities** 
-As leaders of a local community organisation, we want to be able to advertise our events, fundraisers and projects to the local community, to expand awareness and broaden participation beyond existing supporters. + 
 +//As leaders of a local community organisation, we want to be able to advertise our events, fundraisers and projects to the local community, to expand awareness and broaden participation beyond existing supporters.// 
  
   * How this can be achieved:   * How this can be achieved:
Line 43: Line 50:
  
 **Offering and requesting items per e.g. Freecycle / Hard Rubbish Groups**  **Offering and requesting items per e.g. Freecycle / Hard Rubbish Groups** 
-As a citizen, I want to be able to offer and request unwanted household items, (including e.g. food and clothes) so that useful items don’t go to waste and I can get things I need.+ 
 +// As a citizen, I want to be able to offer and request unwanted household items, (including e.g. food and clothes) so that useful items don’t go to waste and I can get things I need.//
  
   * How this can be achieved:   * How this can be achieved:
Line 50: Line 58:
  
 **Sharing information with my neighbours and wider networks**  **Sharing information with my neighbours and wider networks** 
-As a citizen, I want to share important and interesting information with my neighbours, friends and community network, to contribute to success of activities and causes I support + 
 +//As a citizen, I want to share important and interesting information with my neighbours, friends and community network, to contribute to success of activities and causes I support //
  
   * How this can be achieved:   * How this can be achieved:
Line 58: Line 67:
  
 **Moderating and dealing with bad behaviour**  **Moderating and dealing with bad behaviour** 
-As a citizen, I want online misinformation, trolling, scams and other bad actors to be minimised and removed, so that digital spaces are safe and trusted, and contribute to thriving communities 
  
 +//As a citizen, I want online misinformation, trolling, scams and other bad actors to be minimised and removed, so that digital spaces are safe and trusted, and contribute to thriving communities//
  
   * How this can be achieved: //Consider the who as well as the how - perhaps different roles for different types of users, moderators, admins?//   * How this can be achieved: //Consider the who as well as the how - perhaps different roles for different types of users, moderators, admins?//
Line 65: Line 74:
   * Limitations and things to consider:   * Limitations and things to consider:
  
-**Facilitating and supporting volunteer engagement.** As leaders of a local community organisation, we want to enable discussion and information sharing between our members / volunteers (without other members of the public), to support engagement and social involvement.+**Facilitating and supporting volunteer engagement**. 
 + 
 +//As leaders of a local community organisation, we want to enable discussion and information sharing between our members / volunteers (without other members of the public), to support engagement and social involvement.//
  
   * How this can be achieved: //Can closed groups be created?//    * How this can be achieved: //Can closed groups be created?// 
Line 71: Line 82:
   * Limitations and things to consider: //Consider how leaders can help non-tech savvy volunteers who might struggle with e.g. creating user accounts; typing passwords, remembering or resetting passwords; mobile-only users.//    * Limitations and things to consider: //Consider how leaders can help non-tech savvy volunteers who might struggle with e.g. creating user accounts; typing passwords, remembering or resetting passwords; mobile-only users.// 
  
-**Information for volunteers ** %%//%%As leaders of a local community organisation, we want to provide highly visible information-only posts to our volunteers, to share important information where discussion is not needed.+**Information for volunteers **  
 + 
 +//As leaders of a local community organisation, we want to provide highly visible information-only posts to our volunteers, to share important information where discussion is not needed.//
    
   * How this can be achieved:   * How this can be achieved:

This website uses cookies. By using the website, you agree with storing cookies on your computer. Also, you acknowledge that you have read and understand our Privacy Policy. If you do not agree, please leave the website.

More information