Community emergency announcements. As a SES representative, I want to post announcements highly visible to all users (e.g. a “pinned” / sticky post) so that everyone sees important safety information - e.g. “don’t drink the water” * How this can be achieved * Ease of use for average FB user: * Limitations and things to consider: Coordinating volunteers As a coordinator of a community organisation, I want to be able to post jobs that I need volunteers to do, see their responses re. availability and assign jobs, so that I can coordinate volunteers for existing services (e.g. our food bank) and emergency response (e.g. distributing food and material aid )// - How this can be achieved? - Ease of use for average FB user: - Limitations and things to consider: Requesting and offering assistance //As a citizen, I want to be able to request or offer loans and donations of essential items, and help with e.g. repairs or transport in my local neighbourhood, (e.g. my street or <0.3km radius), so that I can be useful and get help that I need.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: ## Use cases: Business as Usual Being used regularly as part of everyday community activities will mean that the platform is familiar and useful to many in an emergency / blackout scenario. Advertising community group activities //As leaders of a local community organisation, we want to be able to advertise our events, fundraisers and projects to the local community, to expand awareness and broaden participation beyond existing supporters// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: //Consider how leaders can share and handover responsibilities; risks of having only one person who can post / respond on behalf of the organisation// Offering and requesting items per e.g. Freecycle / Hard Rubbish Groups //As a citizen, I want to be able to offer and request unwanted household items, (including e.g. food and clothes) so that useful items don’t go to waste and I can get things I need.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Sharing information with my neighbours and wider networks //As a citizen, I want to share important and interesting information with my neighbours, friends and community network, to contribute to success of activities and causes I support// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Moderating and dealing with bad behaviour //As a citizen, I want online misinformation, trolling, scams and other bad actors to be minimised and removed, so that digital spaces are safe and trusted, and contribute to thriving communities// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: *Consider the who as well as the how. Facilitating and supporting volunteer engagement //As leaders of a local community organisation, we want to enable discussion and information sharing between our members / volunteers (without other members of the public), to support engagement and social involvement.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: *Consider how leaders can help non-tech savvy volunteers who might struggle with e.g. creating user accounts; typing passwords, remembering or resetting passwords; mobile-only users. Can closed groups be created? Providing information to volunteers and supporting volunteer engagement //As leaders of a local community organisation, we want to provide highly visible information-only posts to our volunteers, to share important information where discussion is not needed// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Moderating closed group conversations //As leaders of a local community organsiation, we want to moderate online conversations between our members / volunteers, to avoid inaccurate information and minimise tensions.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Moderating closed group conversations //As leaders of a local community organsiation, we want to be able to remove or permanently ban members who repeatedly misbehave, to ensure that our online group is safe for our members//. - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Requesting advice and recommendations per e.g. Good Karma Groups _As a citizen, I want to be able to request advice and recommendations regarding local businesses so that I can get the goods and services that meet my needs and preferences - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: See also: Requesting and offering assistance – see In an emergency Seeking social activities and connections** _As a citizen, I want to be able to f