User Tools

This is an old revision of the document!


Use cases: In an emergency

Community emergency announcements. As a SES representative, I want to post announcements highly visible to all users (e.g. a “pinned” / sticky post) so that everyone sees important safety information - e.g. “don’t drink the water”

  • How this can be achieved
  • Ease of use for average FB user:
  • Limitations and things to consider:

Coordinating volunteers As a coordinator of a community organisation, I want to be able to post jobs that I need volunteers to do, see their responses re. availability and assign jobs, so that I can coordinate volunteers for existing services (e.g. our food bank) and emergency response (e.g. distributing food and material aid) * How this can be achieved * Ease of use for average FB user: * Limitations and things to consider: Requesting and offering assistance As a citizen, I want to be able to request or offer loans and donations of essential items, and help with e.g. repairs or transport in my local neighbourhood, (e.g. my street or <0.3km radius), so that I can be useful and get help that I need. * How this can be achieved * Ease of use for average FB user: * Limitations and things to consider: * Business as Usual Being used regularly as part of everyday community activities will mean that the platform is familiar and useful to many in an emergency / blackout scenario. Advertising community group activities //As leaders of a local community organisation, we want to be able to advertise our events, fundraisers and projects to the local community, to expand awareness and broaden participation beyond existing supporters// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: //Consider how leaders can share and handover responsibilities; risks of having only one person who can post / respond on behalf of the organisation// Offering and requesting items per e.g. Freecycle / Hard Rubbish Groups //As a citizen, I want to be able to offer and request unwanted household items, (including e.g. food and clothes) so that useful items don’t go to waste and I can get things I need.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Sharing information with my neighbours and wider networks //As a citizen, I want to share important and interesting information with my neighbours, friends and community network, to contribute to success of activities and causes I support// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Moderating and dealing with bad behaviour //As a citizen, I want online misinformation, trolling, scams and other bad actors to be minimised and removed, so that digital spaces are safe and trusted, and contribute to thriving communities// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: *Consider the who as well as the how. Facilitating and supporting volunteer engagement //As leaders of a local community organisation, we want to enable discussion and information sharing between our members / volunteers (without other members of the public), to support engagement and social involvement.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: *Consider how leaders can help non-tech savvy volunteers who might struggle with e.g. creating user accounts; typing passwords, remembering or resetting passwords; mobile-only users. Can closed groups be created? Providing information to volunteers and supporting volunteer engagement //As leaders of a local community organisation, we want to provide highly visible information-only posts to our volunteers, to share important information where discussion is not needed// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Moderating closed group conversations //As leaders of a local community organsiation, we want to moderate online conversations between our members / volunteers, to avoid inaccurate information and minimise tensions.// - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Moderating closed group conversations //As leaders of a local community organsiation, we want to be able to remove or permanently ban members who repeatedly misbehave, to ensure that our online group is safe for our members//. - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: Requesting advice and recommendations per e.g. Good Karma Groups _As a citizen, I want to be able to request advice and recommendations regarding local businesses so that I can get the goods and services that meet my needs and preferences - How this can be achieved: - Ease of use for average FB user: - Limitations and things to consider: See also: Requesting and offering assistance – see In an emergency Seeking social activities and connections** _As a citizen, I want to be able to f

Last modified:

This website uses cookies. By using the website, you agree with storing cookies on your computer. Also, you acknowledge that you have read and understand our Privacy Policy. If you do not agree, please leave the website.

More information